Case Study #1

Challenge

• Facility Management firm located in Baltimore Metro area is responsible for facility inspections at customer campuses across the United States. Inspection results are needed at corporate for complex reporting, while facility detail on items to be inspected are needed in the field, before each series of inspections begins. Often accomplished with paper reports and telephone calls. Limited implementation budget.

Solution

• Design and develop software providing modem communications between palmtop to corporate server. Provide easy to use drop down menus for palmtop. Provide easy to use report criteria selection at corporate. Provide interim methodology to manage paper reports while field users are trained in the palmtop technology. Provide formal report presentation for customers.
  
  

Benefits

• Our client has realized a productivity gain of approximately 50%, and staffing resources have been adjusted accordingly.
  
  
• Customers' reactions to the more detailed reports have been extremely positive.